Warranty Requirements-Laser tube

Warranty Requirements-Laser tube

Please follow our requirements strictly！

Problem description

Please describe your problem to us and provide a video or photo. That's can help us to judge the issue easily.

Video or photo must show the problem clearly. 

If you don't know how to display it by video, you can please contact us: tech@thunderlaser.com , we'll help you to judge. 


Warranty stuff

1. Requirements-before warranty

Please give below info before we judge the issue

1). Laser tube label

SPT:
Please note the photo must show the label clearly.



RECI:

Please take a video like below, the video must show the label and number on the metal head clearly. 


2). Purchased date


If the the laser tube is came with the machine, please give us the serial number of your machine. 


If you purchased the laser tube from us separately, please tell us when you purchased it and the invoice number. 


Thank you for your cooperation in advance.


2. Requirements-after warranty

After team Thunderlaser warranty this tube, please arrange below info.
​

SPT:

Break the glass tube, put the metal head and the label together to take a picture


RECI:

The number on metal head and the label must be clearly.


    • Related Articles

    • Why the laser tube won’t fire the beam

      Problem description: The laser tube won't fire the beam even the laser switch is on. Reasons: 1. The laser beam path is out of aligned If the laser beam path is out of aligned, the beam cannot comes out from laser head. Solution: Paste a piece of ...

    • The RF tube won’t fire the beam?

      Problem Description: The RF tube won't fire the beam even the laser switch is on.  Reasons: 1. The temperature of RF tube is too high. If the temperature of RF tube is too high, RF tubes won't emit beam.  Solution: Please off the machine and wait 4-5 ...

    • Why does the glass tube's power is unstable

      Problem description： The laser power is unstable in the same layer, which causes different depths of graphics in different positions in the same layer. Reason： 1. The focus lens & reflector mirrors is dirty Dirty lenses reduce the laser reflectivity ...

    • Laser water coolants & additives

      Overview There has been much debate, experimentation, and documentation on the subject of water cooled lasers with regards to the main cooling fluid and additive combinations. The theoretical, as well as practical, implementations and observations ...

    • Laser beam path adjustment for ODIN

      Tools Required: Slotted screwdriver Allen Wrench 1 piece of Masking Tape 1 safety goggles Warning Do not operate the laser with the side door open. Alignment will be performed with out risk of exposure to laser beam. Be careful please. The corners of ...